Sensing Health Podiatry

Do you need guides for Wi-Fi configuration or performing analyses?

See the Quick Guides v1.0 here

Do you need more information of the product?

See Product Manual v1.0 here

In the member area, it says: "Incorrect credentials."

1. ¿Have you registered the platform? If this is your first time using it, you must complete the initial registration before you can log in here.

2. Are you using the correct email address? Make sure to enter the regitered email. Also, check that there are no capital letters or spaces.

3. You do not remember de password? Request it here.

The Wi-Fi portal manager is not loading.

1. Wait 1 to 2 minutes after opening the portal.

2. If attempting to connect from a mobile device, ensure that mobile data is turned off and that the device is connected to the platform's Wi-Fi hotspot (it will indicate "no internet connection").

The device indicator appears red in the member area.

1. Verify that the device is connected to your Wi-Fi.

• Even if the portal saves your network name, the connection will fail if the Wi-Fi name includes spaces, accents, the letter "ñ," emojis, or special characters (< > " \ %).

To ensure a successful connection: Configure your Wi-Fi name using only basic letters, numbers, hyphens, or underscores.

If you check your mobile phone or computer's Wi-Fi settings and do not see your device's ID listed, it means it is connected.

2. Try changing the micro-USB cable.

3. Restart the device by unplugging it and plugging it back in.

Dynamic analyses are not saved in the history.

1. Ensure you are following all steps correctly. Remember that there should be only one footfall in each direction, starting with the left foot and moving from left to right.

2. Check that the patient's details are correct. Body weight should be over 50 kg for optimal results (the platform is not suitable for children).

Do you need guides for Wi-Fi configuration or performing analyses?

See the Quick Guides v1.6 here

Do you need more information about the hardware and software of the product?

See Product Manual v1.6 here